Hassle-Free Delivery and Collections

Delivery and Collections

Orders are verified and processed in our system within 1-2 business days and a detailed order confirmation should be received via email, which outlines the estimated arrival dates for your order to reach your elected pick-up location or warehouse. Arrival of in-stock items to the elected dispatch location can take up to 3-4 weeks.

If you are ordering an item that is on backorder or pre-order, please refer to the quoted approximate lead time for that product as a guide for when we will have the item(s) in stock to dispatch. Unfortunately, circumstances may change beyond our control which may lead to a delay in your order being delivered or available for collection on time. 

At this time we do not accept international orders. 

Delivery Options 

Upon checkout, you may be offered different delivery options based on your elected delivery address. We deliver Australia wide* from numerous dispatch points to the delivery address you provide. We cannot deliver to PO Boxes.  

Delivery times and rates vary depending on the number of items, their size, their weight and the distance from our Fulfilment Centre – the delivery options that star livings may be offered are outlined below. (*Some Exclusions apply – contact [email protected] for details) 

Once your goods arrive to your elected dispatch point, delivery usually occurs within 5-10 business days, however it can take up to a maximum of 14 business days in more remote areas. Please contact us if you experience a delay and we will help track the status of your order.  

Reports of damages or faults upon delivery, must be received in writing to [email protected] strictly within 24 hours of arrival, accompanied by images of the product itself, consignment labels and the entirety of the internal and external packaging for consideration. 

Tracking Your Order  

If you have your receipt and sales order number, you can view the status of products not yet dispatched when you login to your account under the email address listed on your order.    

Courier orders: Some couriers and parcel services allow you to track the status of your delivery. You will receive SMS and email alerts with instructions on how to use this service if it is available (provided the correct contact information is entered upon checkout).  

It is imperative that missing orders are reported within 10 business days of dispatch, or your order may not be covered under freight insurances if it is lost in transit. If you need help with tracking your order, please contact our Customer Care team by emailing [email protected]