Comprehensive Guide on Orders and Availability at Star Livings

At Star Livings we want to provide you with the best experience Orders and Availability. We do our best to have our products in stock and available for delivery. However, longer lead times may occur from time to time. Please refer below to find information regarding the ordering process of in-stock, pre-order items and more. 

General Order Information about Orders and Availability

Please take special care when entering you address and contact details to ensure you do not incur redelivery charges and ensure that insurance for your courier delivery is not rendered void. Should you require any changes to be made to contact or delivery information for your order you will be required to provide photo ID along with your request to [email protected]

If you are ordering an item that is on Backorder or Pre-Order, please refer to the quoted approximate lead time for that product as a guide for when we will have the item(s) in stock to dispatch. Unfortunately  circumstances may change beyond our control which may lead to a delay in your order being delivered on time. Updates for your online order ETA should be visible in your customer account online. 

Sometimes it takes a few days for us to re-stock and we like to offer you the chance to get first allocation of the next stock delivery to our Fulfilment Centre. Please take note of the expected release date displayed on the specific product page as we will not be able to dispatch your order for delivery, or to your elected pickup location beforehand. Keep in mind delivery time frames are in addition to this. 

Customer Responsibilities   

Make sure you check out dimesnions with relation to measuring your space and access to ensure your purchase will physically fit through your access points and be suitable for your space.

Star Livings Australia is not responsible for any furniture items that do not fit into your vehicle, house, apartment, your lift leading to your property, stairways, corridors or doorways, and will not grant a refund or exchange if this occurs. 

Returns and Cancellations  

Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. You may be able to return unopened items within 7 days of receipt to our warehouse in NSW to receive a credit in-store.

If you would like to enquire regarding cancellation of your order under the Terms & Conditions of sale, please contact us immediately by emailing our Customer Care team via [email protected] with a copy of your receipt so they can forward your enquiry to the appropriate team for assistance. We cannot guarantee cancellation if an order has already been fulfilled or dispatched.    

Items that are collected by customers should be inspected at our warehouse as damages or faults that are evident upon receipt and identified after customers transport goods will not be covered. Items delivered to customers should be inspected immediately as damages or faults that are not reported within 2 hours of receipt will not be covered.

Please refer to our Terms and Conditions or contact our Customer Care team via [email protected] for more information.  

Tracking Your Order  

If you have your receipt and sales order number, you can view the status of products not yet dispatched when you login to your account under the email address listed on your order.    

Courier orders: Some couriers and parcel services allow you to track the status of your delivery. You will receive SMS and email alerts with instructions on how to use this service if it is available (provided the correct contact information is entered upon checkout).  

It is imperative that missing orders are reported within 10 business days of dispatch, or your order may not be covered under freight insurances if it is Lost in Transit. If you need help with tracking your order, please contact our Customer Care team by emailing [email protected].